Mally's Terms and Conditions

BY PURCHASING A CAKE / CUPCAKE / BOUQUET FROM MALLY’S BOTANICAL CUPCAKES IT IS ASSUMED THAT YOU HAVE READ AND ACCEPT MY TERMS AND CONDITIONS IN FULL. ALL PRICES ARE NON-NEGOTIABLE AND PRICED ACCORDING TO YOUR EXACT SPECIFICATIONS OF DESIGN AND SIZE OF YOUR CAKE/CUPCAKES/BOUQUET.

ALL PAYMENTS ARE TAKEN IN FULL WHEN PLACING YOUR ORDER AND ALL CUPCAKES AND BOUQUETS ARE MADE TO ORDER.

ANY NON-COLLECTED ORDERS DUE TO SICKNESS OR EXTREME CIRCUMSTANCES ARE REFUNDABLE ONLY AT MALLY’S BOTANICAL CUPCAKES DISCRETION. WE RESERVE THE RIGHT TO REFUSE A REFUND OF ANY ORDER PLACED VIA THIS ONLINE SHOP SHOULD WE DEEM IT UNREASONABLE OR UNSUITABLE TO DO SO.

DEPOSITS ARE NECESSARY FOR WEDDING CUPCAKES AND BOUQUETS – THIS WILL BE DISCUSSED INDIVIDUALLY AND FINALISED AT A CONSULTATION BETWEEN CUSTOMER AND MALLY’S BOTANICAL CUPCAKES. DEPOSITS ARE HEREAFTER NON-REFUNDABLE.

ONCE AN ORDER IS PLACED, ADJUSTMENTS AND ALTERATIONS MAY ONLY BE MADE AT THE DISCRETION OF MALLY’S BOTANICAL CUPCAKES ON AN INDIVIDUAL BASIS. WE RESERVE THE RIGHT TO REFUSE ANY ADJUSTMENTS AND ALTERATIONS AFTER AN ORDER IS FINALISED.

COLLECTION TIMES ARE SELECTED VIA AN ONLINE ORDER FORM BY THE CUSTOMER. ONCE YOU HAVE SELECTED YOUR PREFERRED COLLECTION TIME IT IS YOUR RESPONSIBILITY TO ADHERE TO THE CHOSEN TIME AND DATE. FAILURE TO DO SO WILL RESULT IN YOUR ORDER BEING RESOLD. ANY RESCHEDULED COLLECTION TIMES WILL BE SOLELY AT MALLY’S BOTANICAL CUPCAKES DISCRETION AND CANNOT BE GUARANTEED UNDER ANY CIRCUMSTANCES.

DUE TO THE PERISHABLE NATURE OF THESE PRODUCTS WE DO NOT RECOMMEND KEEPING LONGER THAN THREE DAYS. ALL OUR CAKES ARE FRESHLY PREPARED WITHOUT THE USE OF PRESERVATIVES. PLEASE NOTE IF A COLOUR OTHER THAN NATURAL BUTTERCREAM IS USED IT WILL REQUIRE FOOD COLOUR ADDITIVES IN THE BUTTERCREAM. IF YOU REQUIRE MORE INFORMATION ABOUT FOOD COLOUR ADDITIVES WHEN CONSIDERING PLACING AN ORDER PLEASE CONTACT MALLY’S BOTANICAL CUPCAKES TO DISCUSS. THERE ARE NO REFUNDS AVAILABLE ON ANY PERISHABLE ITEM. REFRIGERATION CAN ALTER THE FLAVOUR AND TEXTURE OF THE PRODUCT. STORE IN A COOL, DRY PLACE IF NECESSARY.

ANY ALLERGIES MUST BE DECLARED AT THE TIME OF PLACING YOUR ORDER. MALLY’S BOTANICAL CUPCAKES HOLD NO RESPONSIBILITY FOR ANY FOOD ALLERGIES OR REACTIONS THAT ARE NOT DECLARED AT TIME OF PURCHASE.

DUE TO THE NATURE OF THESE PRODUCTS WE CANNOT ALWAYS GUARANTEE 100% UNIFORMITY IN COLOURS FROM ORDER TO ORDER, SEPARATE BATCHES MAY VARY SLIGHTLY, HOWEVER WE ALWAYS ENDEAVOUR TO KEEP CONSISTENCY. KEEP CAKES OUT OF DIRECT SUNLIGHT AND HOT ROOMS. WHEN TRANSPORTING CAKES PLEASE DRIVE WITH CARE AND KEEP ITEMS ON A FLAT SURFACE. IT IS THE PURCHASERS RESPONSIBILITY TO ENSURE STORAGE CONDITIONS ARE ADHERED TO. MALLY’S BOTANICAL CUPCAKES WILL NOT BE HELD LIABLE IF ITEMS ARE NOT STORED IN THE RECOMMENDED MANOR OR NOT CONSUMED IN THE RECOMMENDED TIME FRAME. PLEASE BE AWARE THAT ALTHOUGH INGREDIENTS SUCH AS NUTS AND OTHER ALLERGENS MAY NOT BE IN OUR CAKES, THEY ARE STILL USED IN OUR KITCHEN SO WE CANNOT GUARANTEE THAT ANY OF OUR CAKES ARE ALLERGEN FREE. UNLESS OTHERWISE STATED, ALL CAKES/CUPCAKES CONTAIN EGGS, DAIRY PRODUCTS AND GLUTEN. IF YOU CHOOSE TO PLACE AN ORDER THIS WILL BE AT YOUR OWN RISK.

CUSTOMER DESIGN SPECIFICATIONS ARE AVAILABLE VIA AN ORDER FORM. FINAL DESIGNS AND VARIANTS THEREOF ARE AT THE FINAL DISCRETION OF MALLY’S BOTANICAL CUPCAKES TO ENSURE THE BEST POSSIBLE RESULT FOR EACH INDIVIDUAL CUSTOMER. DIFFERENT SIZED CAKES/ CUPCAKES/ BOUQUETS CONTAIN DIFFERENT VARIANTS OF DESIGN AND COLOURS. FINAL DESIGN SPECIFICATIONS ARE AT MALLY’S BOTANICAL CUPCAKES’ DISCRETION. IF YOU ARE IN ANY WAY UNHAPPY WITH YOUR ORDER PLEASE INFORM ME PROMPTLY SO THAT I CAN RECTIFY ANY ISSUES IN A TIMELY FASHION. REFUNDS OR REPLACEMENTS CANNOT BE ISSUED WITHOUT RETURN OF PRODUCT. ANY CONCERNS REGARDING YOUR ORDER MUST BE RAISED WITHIN 4 HOURS OF TAKING COLLECTION IN ORDER FOR US TO HELP YOU REACH A RESOLUTION.